Consumer Perception
What's in this Report?
  • The key objective of this report was to provide brief overview of a retailer as well as its select financial information.
  • A ‘Customer satisfaction ratings study' done by a third party vendor was also used in order to draw comparison across various service and operational parameters.
  • Additionally, voices of the retailer's customers on social media were captured as a part of the collated report.
  • This report provides significant and exclusive intelligence with regards to the ‘customer experience' for the retailer; and can be used by other retail companies to upgrade their customer service strategy.