Next-Gen Contact Center – Strategic Asset for Banks
 
 
 
 
 
        
What's in this report?
 

Next-Gen Contact Center – Strategic Asset for Banks:

 

  • The report provides brief overview of the increasing need for Next-Generation contact center in the banking industry.
  • The report analyses  customers' changing channel preference for banking in the US.
     
  • The report also provides description of various technologies (NPS, Speech technology, Predictive Analytics tools, customized IVRs, automated cross-sell/up-sell engines, and enhanced mobile platforms) that can be used in the next-generation contact centers.